Code of Conduct

Opportunity’s Code of Conduct includes 10 promises to protect customers. These are:

1. We shall behave in a Christ-like manner toward you;

2. We shall treat you with dignity, fairness, and respect, free from discrimination;

3. We shall make every possible effort to provide responsive and affordable financial products and transformational services to you;

4. We shall show the pricing of our products clearly to you including all fees and charges;

5. We shall not knowingly overburden you with debt or other services;

6. While debt collection practices must include energetic pursuit of defaulters, we shall treat you with dignity;

7. We shall make clear the manner in which our products and services work, our commitments to you, and your contractual obligations and responsibilities;

8. Should a problem arise, our goal is to resolve the matter through prompt and fair reconciliation with you;

9. We shall do what we say we shall do;

10. We shall continue to resource, equip and support you toward transformational life change.

In addition to being posted on the walls in branch offices, partners are undergoing training and developing systems to ensure that the Code is implemented and that clients’ rights are being protected. Opportunity International is also a signatory to the Campaign for Client Protection in Microfinance developed by the Center for Financial Inclusion, of which Opportunity International Network CEO Adrian Merryman is an advisory board member.